Last Updated: July 31, 2026

This Privacy Policy explains how Carol Gooding ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit carolgooding.com (the "Site") or purchase books, eBooks, or audiobooks ("Products") from us. By using the Site, you agree to the collection and use of information in accordance with this Policy.

1. Information We Collect

We collect the following categories of information:

●        Contact information you provide at checkout or account creation, such as your name, email address, shipping address, and phone number.

●        Payment information processed through our secure payment processor. We do not store full payment card details on our own servers.

●        Order information, including the Products purchased, order history, and delivery status.

●        Technical information such as your IP address, browser type, device information, and browsing behavior on the Site, collected automatically through cookies and similar technologies.

●        Communications you send to us, such as customer support inquiries.

2. How We Use Your Information

We use the information we collect to:

●        Process and fulfill your orders, including coordinating fulfillment through our third-party partners.

●        Communicate with you about your order, including confirmations, shipping updates, and delivery of digital download links.

●        Provide customer support and respond to your inquiries.

●        Improve the Site, our Products, and the overall customer experience.

●        Detect, prevent, and address fraud, unauthorized access, or other unlawful activity.

●        Comply with applicable legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information with the following categories of third parties, solely as necessary to operate the Site and fulfill your order:

●        Amazon, which acts as our fulfillment partner for order processing and shipping. This means your name, shipping address, and relevant order details are shared with Amazon so that your order can be fulfilled. In some cases, this may result in delivery timelines of up to thirty (30) days, as described in our Refund Policy.

●        Shopify, which powers our e-commerce platform and order management.

●        Payment processors, which securely handle payment transactions on our behalf.

●        Shipping carriers, to the extent applicable to physical Product delivery.

●        Service providers who assist us with functions such as email delivery, analytics, and customer support.

●        Legal or regulatory authorities, where required by law or to protect our rights, property, or safety, or that of our customers.

We require that any third party with whom we share your information handle it in a manner consistent with this Privacy Policy and applicable law.

4. Cookies and Tracking Technologies

The Site uses cookies and similar tracking technologies to operate the Site, remember your preferences, and understand how visitors use the Site. You may control cookie settings through your browser; disabling cookies may affect certain features of the Site.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including order fulfillment, legal, accounting, or reporting requirements, unless a longer retention period is required or permitted by law.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the use of your personal information, or to object to certain processing. To exercise any of these rights, please contact us using the details in Section 9 below. We will respond to verifiable requests in accordance with applicable law.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

The Site is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Policy.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Email: info@carolgooding.com

Support: support@carolgooding.com